Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
Under direction of the Operations Coordinator, the Ambassador is responsible for helping transform the lives of our homeless residents by ensuring the well-being and safety of our residents, performing light maintenance and housekeeping, assist with intake process and front desk responsibilities. There are three shifts including some with weekend time. Exact duties vary by shift.
Essential Functions
1. Well-being of Residents
* Using a trauma informed care approach to help our residents transform their lives
* Use conflict resolution and de-escalation communication strategies with residents displaying disruptive behavior.
* Assist in serving food to residents.
* Refer residents to Case Managers as needed.
2. Security of Residents and Facility
* Patrol buildings and grounds hourly to ensure safety of all guests. Check all doors, gates and perimeter.
* Notify Residents if their actions don't meet facility guidelines.
3. Assist in Light Housekeeping and Maintenance
* Change and launder bedding and towels.
* Sweep and mop resident rooms and dining hall as needed; empty trash.
* Clean Restrooms and Laundry Room as needed and keep restrooms supplied.
* Help maintain grounds for safety and cleanliness.
4. Front Desk
* Provide welcoming environment by monitoring desk, answering shelter phone and perform intake duties of assigned shift.
* Complete required data entry on Salvation Army software.
5. Driving (optional)
* Drive residents to various resources and appointments throughout Orange County.
* Help guests move into permanent housing or housing appointments as needed
* Assist in maintaining vehicles with cleaning and routine maintenance as needed.
* Maintain mileage record in each vehicle.
* Submit gas receipts and maintenance records.
Working Conditions
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.
Minimum Qualifications
Skills, Knowledge & Abilities