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Overview
The Marketing Process and Reporting Specialist supports building and optimizing efficient and effective processes using Esri's workflow management system to support marketing programs and campaigns. This environment is high volume with over 6,800 requests and 123,000 tasks per year, includes complex workflows, and emphasizes high quality assets and work. The Specialist will gather requirements and feedback from marketing teams and use analytics and reporting to identify issues and opportunities to improve quality, efficiency, and turnaround times. The Specialist will also support the Product Owner for the Workfront workflow management system. The qualified candidate will have an aptitude for driving improved business and operational outcomes using their analytical, operational, and technical expertise and project leadership skills.
Responsibilities
- Define and build new marketing processes in the Workfront workflow management system
- Continually look for ways to improve existing processes and use of available marketing technology
- Build, monitor, and share reports to track throughput, velocity, bottlenecks, and inefficiencies
- Team with Marketing Enablement to ensure internal user satisfaction by introducing new Workfront features and soliciting user feedback
- Provide technical support for Esri's Workfront users by triaging, troubleshooting, and resolving Help Desk tickets
- Support the Product Owner of the Workfront system by prioritizing new features to implement, participating in beta programs, and increasing the value of the technical capabilities to Esri
- Support the system administration of the Workfront system supporting Corporate Marketing, Esri Press, and partnering business units
Requirements
- 2+ years of experience in administration and process management using project management/workflow tools such as Workfront with a Bachelor's degree in marketing, business, or related field; or 1 year of experience and a Master's degree
- Strong analytical skills with expertise in business data reporting
- Superior attention to detail, results oriented, and demonstrated track record of proactively establishing and following through on commitments
- Excellent interpersonal skills including written and verbal communication, facilitation, negotiating, reasoning, problem solving, and influence
- Ability to successfully communicate, align, and drive complex project delivery in partnership with leadership and teams
Recommended Qualifications
- Experience with Workfront Fusion
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Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website .
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.