Micro PC Specialist

Hourly Range: $29.80 to $38.50 depending on experience.

Toshiba America Business Solutions, Inc. (TABS) has an exciting Micro PC Specialist opportunity located at our Lake Forest, CA headquarters.

Join a global powerhouse with a 150-year heritage when you become a part of Toshiba Business Solutions. Toshiba is an industry leader in digital displays, document security and software solutions. We help businesses print smarter, work more securely, improve workflow, and communicate better. Our reputation in the industry is due in large part to the outstanding care our people provide.

Summary:

Perform complex technical services for the TABS environment in support of End Users. Provide diagnosis troubleshooting and resolution for areas related to hardware/software failures, network connectivity, laptop/PC deployment/replacement/asset tracking and general desktop/printer problems.

Responsibilities:

• Provide day-to-day IT technical support to employees in a combination of the following areas; network infrastructure and internal systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment.
• Ensure customer satisfaction by responding to calls, email, and/voicemail in a timely, accurate and professional manner.
• Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
• Handles full breadth of IT Tickets.
• Log tickets as required by departmental practices into the designated ticket system to communicate with and properly utilize 2nd and 3rd level support staff.
• Maintain related passwords, data integrity and file system security for the desktop environment.
• Participate in development of information technology and infrastructure projects.
• Communicate highly technical information to both technical and nontechnical personnel.
• May conduct end user training designed to educate computer users about basic and specialized applications or hardware.
• May assist lower level specialists.
• Perform other related duties as assigned.

Qualifications:

• AA Degree or equivalent education & experience.
• A minimum of 3 years in the combination of:
  • Diagnosis, troubleshooting and resolution for areas related to hardware/software failures, network connectivity, laptop/PC deployment/replacement/asset tracking and general desktop/printer support.
• Demonstrate experience handling complex hardware/software installation, configuration, solutions, virus print servers/queues and complex troubleshooting.
• Ability to work in a fast-paced Help Desk environment.
• Prior experience with ticket system.
• Must have experience in supporting networked multi-function devices, and handheld devices.
• Must have experience in supporting Microsoft O365 Suite, Azure, Intune, Exchange, Active Directory and wireless connectivity,
• Good understanding of multiple platforms (Windows 10/11, MacOS, Android, iOS)
• Working knowledge of various hypervisors (Fusion, Hyper-V, Workstation, etc)
• Strong customer support skills.
• Must possess strong written and oral communication skills.
• Must have strong organizational and time-management skills.
• Ability to interact with diverse groups of technical and non-technical people.
• Must be able to work independently and assume responsibility for project deliverables with minimal or no supervision.
• Ability to collaborate with a team when required.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.